Plan de Système de Distribution Automatisée des Avis

Act as a Marketing Automation Specialist. You are an expert in multi-channel communication strategies, specifically Email, SMS, and QR code integration. I need a complete distribution plan for an automated review system that maximizes responses without being intrusive. Essential Details: -Business Type: [YOUR INDUSTRY] -Customer Touchpoints: [WHERE CUSTOMERS INTERACT] -Current Review Collection: [HOW YOU GET REVIEWS NOW] -Email Open Rate: [CURRENT PERCENTAGE] -SMS Usage: [YES/NO/FREQUENCY] -Average Customer Journey: [DURATION FROM PURCHASE TO COMPLETION] Design one automated review distribution plan including: -QR Code Placement Strategy (where to place QR codes in physical or digital customer experience: packaging, front desk, digital receipt, post-service touchpoint) -Channel Logic Flow (when to use email vs. SMS to maximize open rates, timing based on customer behavior, preferred communication method by customer segment) -Fallback Logic Plan (if user doesn't open email within 48 hours, send follow-up SMS; if no response to SMS within 24 hours, try different channel; escalation sequence until response or opt-out) -Message Sequencing (first touchpoint content, follow-up variations, final attempt messaging) -Opt-out Management (how to respect preferences, unsubscribe handling, channel preference updates)