Infosys AI is the artificial intelligence practice of Infosys Limited, an Indian multinational technology company headquartered in Bengaluru. Infosys, founded in 1981, is one of the Big Six Indian IT companies, offering information technology, business consulting, and outsourcing services. Its AI practice includes the Infosys Topaz platform, an AI-first suite designed to help enterprises adopt generative AI, and a range of AI services and products across cloud, data analytics, and customer engagement.
The practice builds on Infosys's broader technology portfolio, which includes digital banking software Finacle, cloud platform Cobalt, and AI marketing platform Aster. Infosys AI leverages artificial intelligence, machine learning, and deep learning to deliver solutions for industries such as finance, insurance, manufacturing, and healthcare. The company's research and innovation arm, Infosys Labs, has contributed to AI advancements, including intellectual property development and patents.
History and Evolution
Infosys was founded on 2 July 1981 by N. R. Narayana Murthy, Nandan Nilekani, Kris Gopalakrishnan, S. D. Shibulal, K. Dinesh, N. S. Raghavan, and Ashok Arora, with initial capital of $250. The company began as Infosys Consultants Private Limited in Pune, later relocating to Bangalore in 1983. In the 1980s, it briefly produced hardware like electronic telex machines before focusing on offshore custom software development, which grew after India's 1991 economic liberalisation.
The company's AI journey began with early software products. In 1994, Infosys released banking automation software Bancs2000, followed by middleware product Entark in 1995 and Y2K toolset In2000 in 1996. In 1999, it launched Finacle, a core banking suite, and established SETLabs (later Infosys Labs) for research and innovation. By 2006, Infosys reported earning about 10% of its revenue from patent-pending IP assets, reflecting its focus on technology development.
In 2015, Infosys launched the $500 million Infosys Innovation Fund to invest in early-stage startups in emerging technologies, including AI. The fund included a $250 million allocation for Indian startups. In 2018, Infosys formed a joint venture with Temasek Holdings, Infosys Compaz, to serve Southeast Asian markets. On 24 August 2021, Infosys became the fourth Indian company to reach a $100 billion market capitalization.
Infosys Topaz Platform
Infosys Topaz is an AI-first offering that integrates generative AI capabilities into enterprise operations. The platform provides tools for building AI solutions, including large language models, neural networks, and transformer architectures. Topaz is designed to help businesses accelerate digital transformation by enabling AI-driven automation, customer engagement, and decision-making.
The platform supports various AI techniques, such as machine learning and deep learning, and includes pre-built solutions for industries like banking, retail, and healthcare. Infosys Topaz is part of the company's broader strategy to embed AI across its service lines, from consulting to outsourcing. It complements other platforms like Cobalt for cloud and Aster for AI marketing.
AI Services and Products
Infosys AI offers a range of services, including AI strategy consulting, model development, and integration. Through its subsidiary Infosys Consulting, it provides advisory services in digital experience, cloud, data analytics, and AI. Infosys BPM, its business process management arm, uses AI to optimize finance, procurement, customer service, and HR processes.
The company's AI products include Infosys Cortex, a customer engagement platform, and Infosys Meridian, a workplace platform. These products leverage AI to enhance user experiences and operational efficiency. Infosys also develops custom AI solutions for clients, using techniques like residual networks, batch normalization, and attention mechanisms to improve model performance.
Research and Innovation
Infosys Labs, formerly SETLabs, is the company's research and innovation hub. It focuses on emerging technologies, including AI, and has produced numerous patents. In 2004, SETLabs formed an intellectual property cell, and by 2006, Infosys was earning about 10% of its revenue from IP assets. The lab collaborates with academic institutions and industry partners to advance AI research.
Infosys has invested in AI research areas such as natural language processing, computer vision, and reinforcement learning. The company's researchers have contributed to open-source projects and published papers on topics like model pruning and data augmentation. Infosys also explores explainable AI to ensure transparency in AI systems.
Acquisitions and Partnerships
Infosys has made strategic acquisitions to strengthen its AI capabilities. While specific AI-focused acquisitions are not detailed in public records, the company has acquired firms in cloud, data analytics, and digital services. For example, Infosys acquired Panaya, an application delivery platform, and has partnered with technology providers like Amazon Web Services, Microsoft Azure, and Google Cloud to deliver AI solutions.
In 2025, Infosys secured a 15-year contract worth £1.2 billion ($1.59 billion) from the NHS Business Services Authority to replace the UK National Health Service's payroll platform. The project involves building a data-driven workforce management system using AI, managing payroll for 1.9 million employees and processing over £55 billion annually. This contract highlights Infosys's AI capabilities in large-scale enterprise systems.
Global Operations and AI Adoption
As of 31 March 2024, Infosys operates 94 sales and marketing offices and 139 development centres globally. In fiscal year 2023-24, the company generated approximately 61% of its revenue from North America, 25% from Europe, 3% from India, and 11% from other regions. Infosys's AI practice is deployed across these regions, serving clients in finance, healthcare, retail, and public sectors.
The company's training centre in Mysore, the Infosys Global Education Centre, is the world's largest corporate university, with 400 instructors and over 200 courses. It trains employees in AI and other technologies, ensuring a skilled workforce. Infosys also faces scrutiny over its operations in Moscow following Russia's invasion of Ukraine in 2022, but clarified it had no active business with Russian firms.
Future Directions
Infosys AI continues to evolve with advancements in generative AI and large language models. The company is investing in AI research and development, focusing on responsible AI practices and ethical considerations. Infosys aims to integrate AI into every aspect of its services, from consulting to outsourcing, to drive innovation and value for clients.
As of 2025, Infosys is expanding its AI offerings through partnerships with leading AI research organizations and cloud providers. The company is also exploring applications in healthcare, autonomous vehicles, and robotics. With its strong financial position and global reach, Infosys AI is positioned to be a major player in the AI services market.