Here is the translation of the text into Korean: **완전한 UX 리서치 인터뷰 가이드 생성기**
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Here is the translation of the text into Korean: **완전한 UX 리서치 인터뷰 가이드 생성기** Here is a comprehensive user research interview guide, including screening questions, a main interview script, and follow-up prompts. This guide is designed for product teams conducting user research, with a focus on understanding user needs, behaviors, and pain points. --- **User Research Interview Guide** **1. Screening Questions (Pre-Interview)** *Purpose: To ensure you are speaking with the right participants who match your target user profile.* - What is your current role or job title? - How long have you been in this role or using similar products? - Can you describe your primary workflow or process for [specific task related to your product]? - How often do you use [type of tool or product] in your daily work or life? - Have you used [competitor product or specific feature] in the last 3 months? - What is your level of familiarity with [specific technology or domain]? (Beginner, Intermediate, Advanced) - Are you involved in the decision-making process for purchasing or adopting new tools? - What is your age range? (Optional, for demographic matching) --- **2. Main Interview Script** *Purpose: To guide the conversation from general context to specific experiences. Use open-ended questions and let the participant lead.* **Part A: Introduction and Warm-Up (5 minutes)** - "Thank you for taking the time to speak with me today. My name is [Your Name], and I work on the [Product Name] team. We are here to learn about your experiences, not to sell or pitch anything. There are no right or wrong answers - we just want to hear your honest thoughts." - "To start, could you tell me a bit about yourself and what a typical day looks like for you in your role?" **Part B: Context and Current Workflow (10 minutes)** - "Walk me through the last time you had to [perform the core task your product addresses]. What was the very first step you took?" - "What tools or methods do you currently use to accomplish this? Why did you choose those specific tools?" - "Can you describe the environment you usually work in when doing this? (e.g., at a desk, on the go, with a team, alone)" - "What are the most important factors for you when deciding if a tool is 'good' or 'bad' for this task?" **Part C: Deep Dive into Specific Experiences (15 minutes)** - "Think about a recent time when this process went really well. What made it successful?" - "Now, think about a time when it went poorly or you felt frustrated. What happened exactly? What was the trigger?" - "What was the most time-consuming or tedious part of that experience?" - "If you could wave a magic wand and change one thing about how you currently do this, what would it be?" - "Have you ever tried to work around a limitation in your current tool? How did you do it?" **Part D: Exploring Needs and Desires (10 minutes)** - "What does the 'ideal' outcome look like for you when you are [performing the core task]?" - "What features or capabilities do you wish your current solution had, even if they don't exist yet?" - "How important is [specific feature, e.g., speed, accuracy, collaboration] to you compared to other aspects?" - "Can you tell me about a time you discovered a new tool or feature that completely changed how you worked? What was that like?" **Part E: Wrap-Up and Future Vision (5 minutes)** - "Looking ahead, how do you see your needs in this area evolving over the next year or two?" - "Is there anything else you think we should know about your experience that we haven't covered?" - "Do you have any questions for me about this research?" --- **3. Follow-Up Prompts (Probing Techniques)** *Purpose: To dig deeper into answers and uncover underlying motivations, emotions, and specifics. Use these when a participant gives a vague or short answer.* - **The "Why" Prompt:** "Why do you think that is?" or "What makes you say that?" - **The "Specific Example" Prompt:** "Can you give me a specific example of when that happened?" - **The "Emotional" Prompt:** "How did that make you feel?" or "What was going through your mind at that moment?" - **The "Contrast" Prompt:** "You mentioned [X] is important. How does that compare to [Y] in terms of priority?" - **The "Elaboration" Prompt:** "You said [quote the participant]. Can you tell me more about that?" - **The "Silence" Prompt:** (Wait 3-5 seconds after the participant finishes speaking. Often, they will fill the silence with more valuable information.) - **The "Hypothetical" Prompt:** "If you had to choose between [Option A] and [Option B], which would you pick and why?" - **The "Process" Prompt:** "What happened next?" or "What did you do after that step?" - **The "Impact" Prompt:** "What was the impact of that issue on your overall goal or timeline?" - **The "Clarification" Prompt:** "When you say 'easy to use,' what does that look like in practice for you?" --- **Additional Tips for the Interviewer** - **Listen more, talk less.** Aim for an 80/20 ratio (participant/interviewer). - **Use neutral language.** Avoid leading questions like "Don't you think this feature is useful?" Instead, ask "How would you use this feature?" - **Take notes, but maintain eye contact.** Use a secondary recorder if possible. - **Be flexible.** If the participant brings up an unexpected but relevant topic, follow that thread. The script is a guide, not a strict rulebook. - **End on a positive note.** Thank them sincerely and reassure them that their feedback is valuable.
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